How long does the filter media last?
ChloroShield™ Clearess® lasts up to 20 years. SilverShield® HYgene® lasts for 112,500 gallons of water. For Clarius™ and Goodspring™ systems, the Purifex® media should be replaced at the same time as the SilverShield® HYgene®. For Bacteriostatic Goodspring™ 10” systems with ScaleMax™, the ScaleMax™ media should be replaced every 5 years or every 375,000 gallons of water. For Bacteriostatic Goodspring™ 13” systems with ScaleMax™, the […]
What maintenance is required?
For our systems with 10” diameter tanks that include our bacteriostatic carbon filter media, SilverShield® HYgene®, the carbon must be replaced every 112,500 gallons of water used, which for a typical family of 4 is about 12-18 months. Our 8” diameter tanks have a replacement interval of 75,000 gallons, and our 12” diameter tanks have a […]
Why does my system need maintenance?
In order to continue to filter your water as expected, it is important to have regular maintenance. Having regular maintenance ensures your system will continue to provide you with top quality water.
Can I do the maintenance myself?
The maintenance requires special materials and tools. If you want to do the maintenance yourself, you are welcome to do so. To maintain the warranty on your system, we recommend you contact our service professional to ensure everything is done correctly.
What kind of salt should I be using?
Any brand of extra coarse water softener salt or pellet type water softener salt.
How often do I need to add salt to the backflush tank?
Check the backflush tank every month to month and a half. Add one bag of salt as needed to keep the tank at least half full.
Who do I contact for service?
Please contact us for our service professional.