FAQ’s

Frequently Asked Questions

Below are some of the most frequently asked questions we receive from customers regarding our Whole-House Systems and Drinking Water Systems.

General FAQ’s

Where is MCS Water Technology location?

We are located in:

Location 1:
421 E. Valley Blvd.,
San Gabriel, CA 91776

Location 2:
18340 E. Colima Road #1D,
Rowland Heights, CA 91748

I lost my owner’s manual. How can I get a new one?

You can download the PDF format manual in our Download page.

Drinking Water Systems FAQ’s

What maintenance is required?

The pre- and post-filters should be changed every year, and the membrane should be changed every 3-5 years.

How long do the filters last?

The pre- and post-filters last one year. The membrane lasts 3-5 years.

Why does my system need maintenance?

In order to continue to operate as expected, the filters need to be replaced. By replacing your filters regularly, you ensure that you will continue to have high-quality water.

Where can I buy replacement filters?

You can purchase them through our local store or through our online store.

Whole-House Systems FAQ’s

How long does the filter media last?

ChloroShield™ Clearess® lasts up to 20 years. SilverShield® HYgene® lasts for 112,500 gallons of water. For Clarius and Goodspring systems, the Purifex® media should be replaced at the same time as the SilverShield® HYgene®. For Bacteriostatic Goodspring™ 10” systems with ScaleMax, the ScaleMax media should be replaced every 5 years or every 375,000 gallons of water. For Bacteriostatic Goodspring 13” systems with ScaleMax, the ScaleMax media should be replaced every 6 years or every 500,000 gallons of water. Our smart iGen® series systems inform you when it is time to change the filter media by saying “Call for service” on the display. Those systems are measuring the water that gets filtered by the system. For systems without an iGen® valve, you will need to estimate how often the maintenance needs to be done based on an estimate of your water usage.

What maintenance is required?

For our systems with 10” diameter tanks that include our bacteriostatic carbon filter media, SilverShield® HYgene®, the carbon must be replaced every 112,500 gallons of water used, which for a typical family of 4 is about 12-18 months. Our 8” diameter tanks have a replacement interval of 75,000 gallons, and our 12” diameter tanks have a replacement interval of 150,000 gallons.  Our smart iGen® series measures the amount of water that is filtered and informs you when it is time to change the filter media by saying “Call for service” on the display. For our older generation systems, you will need to estimate how often the maintenance needs to be done based on the size of your family and an estimate of your water usage.  Our systems that use salt for back flushing need to have the salt replaced periodically. Keep the salt at least half full in the salt tank.

Why does my system need maintenance?

In order to continue to filter your water as expected, it is important to have regular maintenance. Having regular maintenance ensures your system will continue to provide you with top quality water.

Can I do the maintenance myself?

The maintenance requires special materials and tools. If you want to do the maintenance yourself, you are welcome to do so. To maintain the warranty on your system, we recommend you contact our service professional to ensure everything is done correctly.

What kind of salt should I be using?

Any brand of extra coarse water softener salt or pellet type water softener salt.

How often do I need to add salt to the backflush tank?

Check the backflush tank every month to month and a half. Add one bag of salt as needed to keep the tank at least half full.

Who do I contact for service?

Please contact us for our service professional.

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